Simple Accounts will automatically transition to BBVA USA May 8, 2021

Your bank account, routing number and debit card will stay the same—there’s nothing you need to do at this time. Here’s your guide to the transition; we’ll continually update this page with new info.

What Simple customers need to know

When your Simple Account servicing automatically transitions to BBVA USA, you won’t lose access to your money. You can continue to use your Simple Account until the transition on May 8.

After the transition, your bank account and routing numbers will stay the same (that goes for individual checking accounts, Shared Accounts, and Protected Goals Accounts), and you’ll keep the same debit card for your checking accounts.

However, after the transition you will no longer have access to your Simple Account or the Simple app, including Simple’s built-in budgeting features.

Some features of your BBVA Account will be different—check out this comparison for info. You’ll also have new terms and conditions, which you can read here. About two weeks before the transition, we’ll email you with instructions for logging into your BBVA account through BBVA Online Banking and by using the BBVA Mobile Banking app.

BBVA USA account features for Simple customers

Wondering what to expect from your new BBVA USA account after transition? Check out this handy chart for a side-by-side comparison with your Simple Account features.

Frequently Asked Questions

We’ll update this FAQ as we get more information between now and the transition. If your question isn’t here, please check back!

Top six need-to-knows

When will my Simple Account transition to BBVA USA?

The transition will happen on May 8, 2021. About two weeks before the transition, we’ll email you with instructions for logging into your BBVA account through BBVA Online Banking and by using the BBVA Mobile Banking app.

Do I need to do anything to transition my account?

No, everything will happen automatically—your Simple account balance will transition to your new BBVA account, and you will be able to access transaction activity and statements in BBVA Online and Mobile Banking.

Will my account number change?

No, your BBVA USA account will have the same account and routing number as your Simple Account. That goes for individual Simple Checking Accounts, Shared Accounts, and Protected Goals Accounts.

Will I get a new debit card?

No, you’ll keep the same debit card you have now. When your card expires in the future, BBVA USA will send you a replacement Visa® Debit card, which will have the BBVA USA logo instead of the Simple logo. If your card is lost or stolen, of course, we’ll get you a new one with a new number. Here’s how to block your card if it’s lost or stolen, and how to order a new one.

How will I get any tax refunds, stimulus payments, or unemployment payments?

The same way you always have. If you set up direct deposit into your Simple Account for IRS or government payments, those funds will go into your BBVA USA account using the same account and routing numbers after the transition. You can check the status of your stimulus payment with the IRS Get My Payment tool.

What if I’m waiting for help with a disputed transaction or another account problem?

We’re working diligently and coordinating with BBVA USA through the transition to resolve all support requests—we’ll be in touch as soon as we can.

Thank you, Simple community

Helping people grow their financial confidence has been a source of deep pride for all of us at Simple—and we’re so grateful for every customer who’s joined us on that journey. We hope you’ll enjoy browsing our blog for resources and inspiration to continue building your money-management mastery.

Important! This account is for your personal use only

An increasing number of customers are being targeted by fraud scams. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity.

Do not open an account on behalf of someone else
If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits).

Do not share your login or account information with anyone
Neither Simple nor any other legitimate institution will ever ask for your account information. If any third party requests your Simple Account login information, it is an attempt at fraud. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud.

Actions we may take if fraud is suspected

We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts.

We may freeze and close accounts
We may freeze and close accounts if fraudulent activity is suspected, including the following circumstances:

We will report fraud attempts
We are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

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