Customer Support Availability on Juneteenth (June 19)

In recognition of Juneteenth, we are temporarily closing our customer support phone line on Friday, June 19, 2020.
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In recognition of Juneteenth, we are temporarily closing our customer support phone line on Friday, June 19, 2020. We are enabling one of the largest teams at Simple to exercise their voices, alongside the rest of our company, in support of equality work. (You can read more about the history of Juneteenth, and why it falls on June 19, at PBS).

How to reach customer support on Juneteenth

While the customer support phone line will be closed on Friday, June 19, 2020, you can still reach us through a support message. If you need help with anything, please send us a note and we’ll respond as soon as we can. Our support line will be open again during our usual hours the following day (Saturday from 7 am to 2 pm Pacific time).

Disclaimer: Hey! Welcome to our disclaimer. Here’s what you need to know to safely consume this blog post: Any outbound links in this post will take you away from Simple.com, to external sites in the wilds of the internet; neither Simple nor our partner bank, BBVA USA, endorse any linked-to websites; and we didn’t pay/barter with/bribe anyone to appear in this post. And as much as we wish we could control the cost of things, any prices in this article are just estimates. Actual prices are up to retailers, manufacturers, and other people who’ve been granted magical powers over digits and dollar signs.

Important! Keep your account safe from fraud

As fraud attempts are on the rise recently — especially related to unemployment funds — help us keep your account safe by following these guidelines.

Use your Simple Account only for your own personal use. Don’t share your account with others or receive funds on behalf of third parties.

Don’t share your username or password with others. Never give out your login information. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud.

Don’t open an account at someone else’s request. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud.

Be alert for unemployment insurance fraud. You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

Don’t receive funds on behalf of a third party. Keep in mind that receiving funds on behalf of a third party violates the terms and conditions of your Simple Account; in such instances, we may restrict and/or close your account and hold the funds while we await direction from enforcement agencies.

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