Simple 101: How to Use the App

Attention Simple newbies and pros alike: here’s a quick rundown of everything you can do in the Simple app that can help you bank better and save easier.
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In this article, we’ll dive into the features and design that make banking and budgeting with Simple convenient and easy. We want to make sure you’re getting the most out of your experience, so take a read but we’re here if you have any follow up questions. And remember, while the Android and iOS apps have different menu layouts, both apps have all of the following capabilities.

Signing in

When you first sign into the Simple app, you’ll need to use your passphrase to get in, just like you would on a web browser. Simple also uses Two-Factor Authentication (2FA), an extra layer of security that requires you to enter a unique code (that we’ll text you) when you attempt to login with your username and password.

Your banking activity

Once you sign in to the app, you’ll land on the activity page of your default account. Unless you’ve changed your Settings, the login page will automatically take you to your individual account (rather than a Shared Account for example). Like most banking activity pages, you’ll see your debits and credits on your account in order from most recent to least recent. On the Simple app, your debits are in red, your credits in green with a + sign, and the debits and credits are organized by date for easy skimming.

If you’re using Simple’s Expenses or Goals features, and want to edit any of your transactions, you can do so from the activity page. Just tap on the transaction you want to edit to change the category, add a hashtag or write a quick memo to yourself. For debits specifically, you can change where the money was spent from within your account. For instance, if you have an Expense for food and a transaction from a grocery store, you can select the grocery store transaction and tell it to spend from your “Food” Expense rather than from your Safe-to-Spend. Another way to ensure you’re spending from the right bucket is to set up Auto-spending (more to come on that).

Managing your monthly Expenses

The Expenses page is where you’ll go to automatically put money aside for your expected, recurring monthly bills. Think rent, your car payment and groceries. Once you’ve created your Expenses, we’ll automatically divvy the money up come payday, or on whatever schedule you’ve chosen. You can choose to have the money deposited into your Expense buckets weekly, bi-weekly, monthly… the list goes on to fit your budgeting needs. Or, if you’d prefer to manually move the money over, that’s cool with us too.

From the Expenses page (the icon looks like a calendar) on the Simple app, you can create and delete your Expenses, see your Safe-to-Spend amount, and see the total amount of money that will automatically be deposited into these Expenses based on the funding schedule you’ve chosen.

When you want to create an Expense, click “Add” on the top right corner of the screen. Title your Expense, select the date you want it ready, how often it will repeat, and then add in the total amount. To edit your Expense, simply click on it. You’ll be able to adjust the amount, funding schedule, and if you want it to Auto-spend from a category.

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You can also easily see if you’re on track for your Expenses, and the date the Expense will be ready by. If you’re not on track, simply click on the Expense, and select “Transfer” to manually add funds to catch up. If you want the Expense to be ready to spend from immediately after the transfer, select “Ready”. If the Expense isn’t due to come out for a couple days, you can select “Coming up”.

With your Expenses taken care of, you’re able to use Goals to save for the fun stuff!

Saving with Goals

The Goals page is where you go in the app to save your money. You can create ‘Save it Now’ Goals, which move money from your Safe-to-Spend into your Goal instantly. ‘Save it Now’ Goals are great for setting money aside for future big purchases like buying a home, or if you get a bonus and need it to live separately from your Safe-to-Spend until you figure out how to use it. We recommend using these kinds of Goals when you’re saving larger lump sums at a time.

You can also make ‘Save over time’ (aka ‘Pick a date’) Goals, which move money in increments over time from your Safe-to-Spend. ‘Save over time’ Goals are ideal for anything you want to save up for long-term, like a rainy day savings fund, adopting a pet, a wedding or a vacation. If you create Goals to cover the things you’re saving up for, and your Expenses are accounted for too, the money left over in your account is your Safe-to-Spend balance. Safe-to-Spend is your Total Account Balance minus your Expenses, Goals, and any scheduled transfers or upcoming payments.

From the Goals page on the Simple banking app, you can create and delete Goals, see your Safe-to-Spend and see the total amount of money in your Goals. It even shows you how much money your ‘Save over time’ Goals are pulling from your Safe-to-Spend daily.

Once you have your Goals set up, they’re easy to edit within the app. Just tap on the Goal you want to edit, and you’ll be able to add a photo, change the amount you’re hoping to save, edit the date or add Auto-spend to make sure you’re spending directly from that Goal when the time comes.

For ‘Save over time’ Goals, you can change the desired Goal amount, the target date, or both if you want to save faster or slower. You can also ‘Pause’,‘Catch up’, or ‘Complete’ any of your ‘Save over time’ Goals. To easily do any of these things, place your finger over the Goal in the app, and swipe it left or click on it. You’ll see little prompts appear for you to click on. For example, if you swipe and select ‘Catch Up’, it’ll take money from your Safe-to-Spend and transfer enough so you’re caught up based on the overall amount and date you set. For both types of Goals, you can easily change the color of the Goal and add a memo on the web.

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Savings Goal, Emergency Fund and 2.02% APY

A Savings Goal is designed for your savings, but it’s a new kind of Goal in a separate high-yield checking account. Here, you can stash money away from the rest of your funds, so it’s safe from accidental spending.

Having an Emergency Fund handy is something we highly recommend as well. Life happens and when unexpected expenses come your way, we want you to be prepared.

These two things (the Savings Goal and Emergency Fund) make up Protected Goal Accounts. You can use these to build up a nest-egg of savings or to stash money away. If you go to swipe you card and there’s no money in your Safe-to-Spend, the money won’t be pulled from these locked accounts.

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Just a note about 2.02% APY and Protected Goals: you’ll earn the 2.02% APY on your balances as long as the total sum of those Protected Goals is $2,000 or more. So for example, if you have $1,000 in a Savings Goal and $1,200 in the Emergency Fund, you’re earning 2.02% APY on the total $2,200 balance. If you dip below $2,000 you’ll earn 0.01% APY on your entire balance.

Read this article to learn more about how interest accrues, how to fund a Savings Goal and how to transfer money to and from this account.

Get customer support

The support page is the place to go for personalized help and to check on support updates. Here is where you’ll receive messages on any action you’ve taken on your account. For instance, if a new card is on the way, you’ve recently updated your address or if a deposit has been made.

From the support page, you’re one tap away from support articles to get help with common questions like, “How do I mobile deposit a check?” and “How do Protected Goals work?”. For more pressing matters, the support page allows you to call or send a message to Simple’s support team from directly within the app.

Auto-spend

When you’re setting up an Expense or a Goal, you can choose to turn on Auto-spend at any point. Auto-spend makes sure that when you swipe your card, or buy something on the internet, that the money comes out of the correct place.

For example, if you have a Pet Expense set up, you can turn on Auto-spend and select things like “Pet Supplies” or “Pet Food” from the categories to spend from. Each time you purchase items like this, the funds will be deducted from your Expense rather than your Safe-to-Spend. If a transaction comes through and doesn’t hit the right Expense or Goal, you can always edit the purchase and update the Auto-spend category to get your Safe-to-Spend squared away.

For Expenses, you can update your Auto-spend by clicking on the “Money out” tab. For Goals, there’s a section called “Auto-spend” that you can turn on or off. Just remember you need to go into each Expense or Goal to adjust the categories you want to Auto-spend from.

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Transfer and deposit money

From the Move Money page, there are various options on how to transfer money into or out of your Simple account. You can send an instant transfer to other Simple customers, mail a check, pay a bill, transfer money to and from external bank accounts, and mobile deposit a check. For each action, you’ll be led through each step screen by screen until it’s complete. Easy peasy.

Find a fee-free ATM near you

With the ATM finder on the Simple mobile app, you can find the nearest fee-free ATM, no matter where you are. When you go to the ATM finder on the app, it’ll show you a map with your location in the middle. To find fee-free ATMs near you, just zoom out and move around the map to see all available options.

If you have the Android app, the ATM finder has its own page on the menu, and you’ll have the option to tap “Find nearest” to find the closest ATM to you. If you have the iOS app, the ATM finder is under your Move money page (the little dollar sign with the arrow).

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Manage your card

From the Simple app, you can reset your PIN and block your card instantly. The iOS and Android apps even let you know that when, “you block your card, new transactions will be declined, but pending transactions will settle normally” for clarity.

On the Android app, you can manage your card from the “Your card” page on the menu. On the iOS app, you can manage your card from the last page under “Card Management.”

Find your account numbers

Finding your routing and account numbers has never been easier. On the Simple Android app, go to “Your account” > Account numbers” to find your routing number and account numbers easily. On the Simple iOs app, find “Account numbers” under the last page. If you have a Shared Account those routing and account numbers will be listed separate from your Individual Account.

Traveling? Let us know

If you’re going on vacation, you can let Simple know ahead of time. Under “Your account” and “Travel notice” on Android, and under the last page and “Travel notice” on iOS, you can let Simple know where you’re going, how long you’ll be there, and how much you expect to spend.

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Update your information

Whether you’ve moved, changed your number, or changed your email, you can update it in the Simple app. It’ll guide you through step by step for changing information that requires a security check. For Android, you can do this under the “Your account” page. For iOS, you can update your information under “Your information” on the last page.

So, there’s your 411 on all things Simple. But we’re definitely here to help if you’re stumped on how to use any of our features. Give us a call at 1(888) 248-0632, or send us a support message through the app or web. We’re more than happy to walk you through anything.

Disclaimer: Hey! Welcome to our disclaimer. Here’s what you need to know to safely consume this blog post: Any outbound links in this post will take you away from Simple.com, to external sites in the wilds of the internet; neither Simple nor our partner bank, BBVA Compass, endorse any linked-to websites; and we didn’t pay/barter with/bribe anyone to appear in this post. And as much as we wish we could control the cost of things, any prices in this article are just estimates. Actual prices are up to retailers, manufacturers, and other people who’ve been granted magical powers over digits and dollar signs.

The Finest Print: The rate is effective as of October 25, 2018, is variable, and subject to change after the account is opened. Accounts subject to approval. So long as you keep at least $2,000 in your Protected Goal Account (this is where your Savings Goal lives) you’ll earn 2.02% Annual Percentage Yield on your entire balance. Dip below and you’ll earn 0.01% APY on your entire balance. Rates are variable and are subject to change after the account is opened