At Simple, our mission is to make our customers feel more confident with their money—and that means making sure you feel confident in us, too. You’ve probably been inundated with messages from companies about what they’re doing in response to the COVID-19 pandemic; we want to make sure you know that Simple has your back—and how we’re ensuring your banking services are here for you no matter what.
Simple is a digital banking platform—all your banking and budgeting is right there in your pocket. The same principles we used to design banking solutions that put you in control of your money mean that you don’t have to worry about closed branches or curtailed hours. Access your account and manage your money from anywhere 24/7 as usual with our app or website.
As a reminder, here are a few of the things you can do in your Simple app:
- Transfer money between Simple and other bank accounts
- Connect to digital wallets (like Cash App, Venmo, PayPal, Google Pay, Samsung wallet, and Apple Pay)
- Instantly see what’s Safe-to-Spend® from your account
- Create a budget, manage Expenses, and work toward savings Goals
- Transfer funds instantly to other Simple customers
- Deposit paper checks with your phone
- Get notified about every transaction
- Lock your card in case of fraud or if you lose your card
- Access 40,000+ fee-free ATMs in the Allpoint network (found in retailers like CVS, Walgreens, Target, and Safeway)
Support when you need it
Count on the same friendly service you’ve always enjoyed from Simple. We’ve built our customer support systems so that our staff can work from home and abide by the sensible precautions everyone needs to take. When you call, a helpful human will pick up as always (from their kitchen table or couch as needed!). If you’re on hold for a bit (or a reply to your support message takes longer than usual), we appreciate your patience as our staff helps other customers and navigates any challenges related to COVID-19 in their personal lives.
You can expect uninterrupted access to all the digital banking features you rely on. Simple is partnered with BBVA USA (part of the BBVA global banking family), which is one of the largest and most well-regarded digital-first banks in the world. In addition to being FDIC insured, BBVA USA will continue providing the infrastructure to maintain Simple customer accounts.
In addition to ensuring our support team members are ready to give you uninterrupted support by enabling them to work from home, we’re also asking the rest of our company to maintain business as usual while taking smart precautions. Putting prevention first helps everyone, so we’re asking our teams to follow all recommended best practices: working remotely, frequent and thorough hand washing, keeping environments clean and sterilized, limiting person-to-person contact, etc. We’re taking every step possible to ensure we can continue delivering unique and effective banking solutions for our community.
Things are changing quickly, but rest assured that Simple is working hard to deliver the kind of consistent service that we would expect for ourselves. We’ll continue to communicate with you as the COVID-19 situation progresses, including reporting on impacts to customer contact volume and wait times. For now, we encourage you to take the time to ensure your expenses and goals are set up to meet your needs; you might find these blog posts useful:
- Simple App 101: Banking and Budgeting Tools
- Keeping Track of Expenses with Simple
- The Ultimate Simple Emergency Fund Guide
From everyone here at Simple, wishing you health—physical, emotional, and financial—during these uncertain times. If we can help you in any way, don’t hesitate to send a support message through your Simple app or give us a ring at (888) 248-0632.
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Disclaimer: Hey! Welcome to our disclaimer. Here’s what you need to know to safely consume this blog post: Any outbound links in this post will take you away from Simple.com, to external sites in the wilds of the internet; neither Simple nor our partner bank, BBVA USA, endorse any linked-to websites; and we didn’t pay/barter with/bribe anyone to appear in this post. And as much as we wish we could control the cost of things, any prices in this article are just estimates. Actual prices are up to retailers, manufacturers, and other people who’ve been granted magical powers over digits and dollar signs.