What features do you provide?
We’ll send you a Simple Visa Card issued by our partner bank. With Simple, you can make purchases both in stores and online, deposit checks using your smartphone, set up direct deposit, earn interest via our partner bank, pay bills, transfer money, withdraw cash from ATMs–all the basics you need for everyday banking. Simple does a lot more than just the basics, however. You’ll have access to our web and mobile applications, which include a rich set of budgeting tools. For example, with Goals, you can set aside money for routine bills, or once in a lifetime luxuries. Reports will give you a detailed breakdown of your spending. You’ll be able to easily monitor and improve your spending habits. Finally, our Safe-to-Spend is a more relevant version of your available balance—it factors in your upcoming bills and savings goals. And we’re working on new features all the time!
What kind of card is the Simple Card?
The Simple Visa Card is a debit card issued by one of our partner banks. You can use it anywhere Visa debit cards are accepted, and at ATMs. Since it’s a debit card, transactions that exceed your available balance will normally be declined. We don’t charge overdraft fees or interest.
Does Simple offer bill pay?
We don’t. But you can easily pay your bills or set up payments using your card number, checking and routing number, or by sending a check.
How do I deposit funds?
There’s a plethora of options. Direct deposit is the easiest way to fund your account. You can also transfer funds electronically from an account at another institution, or deposit a check by taking a photo of it with our mobile app. We can also accept deposits by mail.
How’s the ATM access?
We’re partnered with the Allpoint® ATM network. That means all their 40,000 ATMs are totally free for Simple customers. We have an ATM finder that makes it easy to find the nearest one to you. You can also get cash back at many merchants without a fee.
How does Simple Instant work?
We offer Simple customers the ability to instantly move money between accounts with no holds, no checks, no fees, and no wait. Add another Simple customer to your Instant contacts with just their email address and phone number. Once they've confirmed the connection, you'll be able to send and receive funds instantly.
Can I export my data to use with accounting or budgeting software?
Yes. We currently offer the ability to export your Simple data in CSV or JSON format. We may support other formats in the future. You can isolate the data you’d like to export with our powerful searches. You can also download your monthly statements in PDF format.
Does Simple integrate with Mint or PayPal?
You can link your Simple account to Mint, PayPal, and many similar third-party services, just like you would any other bank account.
Does Simple offer competitive interest rates?
We do! We currently offer 1.00% APY in Protected Goals Accounts. All tiers and balances earn 1.00% APY. Outside of Protected Goals, our bank partners’ interest rates are generally comparable to those of other banks for the type of account we offer.
Does Simple rebate ATM fees?
If you use an out-of-network ATM, we won’t charge you, but the ATM owner might. Because we help our customers avoid fees by offering 40,000 surcharge-free ATMs, and the ability to get cash back at thousands of merchants, we don’t rebate that fee.
Does Simple offer rewards programs?
We don’t currently offer a rewards or points program, as these programs are often funded through extra fees or interest charges. We’d rather help our customers save effectively, so we focus on offering a great product and excellent service.
Does Simple offer checkbooks?
We do! You can order them right in the app or online for both individual and Shared Accounts. They cost just $5, and can really come in handy when you least expect it.