Branchless Banking

Branchless Banking

Accessing Simple

To fully access Simple, you'll need:

  • A mobile device running Apple iOS 11.0+ or Android 6.0+ (Marshmallow).
  • You can also always access Simple by logging in to our mobile-friendly website.
  • A computer capable of running a modern web browser like Internet Explorer 11, Safari 7+, Chrome 37+, or Firefox 32+.
  • The ability to view Portable Document Format (PDF) files.
  • The ability to receive text messages for two-factor authentication.

Self-serve features

Our goal is to put as much power as possible in your hands. On the web or mobile app, you can:

When you'll need to get in touch with us

There are a few more complex situations where you'll need to get in touch with our support team. (Of course, we’re also here if you have questions or you'd like help troubleshooting something!)

Please let us know if you'd like to:

  • Get a new card
  • Designate a beneficiary
  • Change your legal name or your username
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Important! This account is for your personal use only

An increasing number of customers are being targeted by fraud scams. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity.

Do not open an account on behalf of someone else
If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits).

Do not share your login or account information with anyone
Neither Simple nor any other legitimate institution will ever ask for your account information. If any third party requests your Simple Account login information, it is an attempt at fraud. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud.

Actions we may take if fraud is suspected

We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts.

We may freeze and close accounts
We may freeze and close accounts if fraudulent activity is suspected, including the following circumstances:

We will report fraud attempts
We are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

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