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Contact Us


How to reach us

  • Give us a call at 888-248-0632. Calling is best for urgent issues that need immediate attention—our phone lines are open from 7 am to 3 pm PT (10 am to 6 pm ET) on business days, and from 7 am to 12 pm PT (10 am to 3 pm ET) on Saturdays. Our phone lines are closed on holidays and Sundays.
  • Log in to your account on the web or with the app, and send us a message. We’ll get back to you as soon as possible.

Calling us while you’re traveling

Our regular number won’t work if you’re abroad, so please use our international phone number: +1 (424) 652-5294. (You can also find this number on the back of your card.)

Social media

We love to hear from you on Twitter or Facebook, and these are great places for general questions. Heads up, though: for your security, we're not able to talk about your account on social media. If you’d like help with an account-specific question, we'll need you to call us or send us a secure support message.

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Find answers to your questions

Important! Keep your account safe from fraud

As fraud attempts are on the rise recently — especially related to unemployment funds — help us keep your account safe by following these guidelines.

Use your Simple Account only for your own personal use. Don’t share your account with others or receive funds on behalf of third parties.

Don’t share your username or password with others. Never give out your login information. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud.

Don’t open an account at someone else’s request. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud.

Be alert for unemployment insurance fraud. You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

Don’t receive funds on behalf of a third party. Keep in mind that receiving funds on behalf of a third party violates the terms and conditions of your Simple Account; in such instances, we may restrict and/or close your account and hold the funds while we await direction from enforcement agencies.

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