Help › Account Info › Contact Us

Contact Us


How to reach us

  • Give us a call at 888-248-0632. Calling is best for urgent issues that need immediate attention—our phone lines are open from 6 am to 4 pm PT (9 am to 7 pm ET) on business days, and from 7 am to 2 pm PT (10 am to 5 pm ET) on Saturdays. Our phone lines are closed on holidays and Sundays.
  • Log in to your account on the web or with the app, and send us a message. We’ll get back to you as soon as possible.

Calling us while you’re traveling

Our regular number won’t work if you’re abroad, so please use our international phone number: +1 (424) 652-5294. (You can also find this number on the back of your card.)

Social media

We love to hear from you on Twitter or Facebook, and these are great places for general questions. Heads up, though: for your security, we're not able to talk about your account on social media. If you’d like help with an account-specific question, we'll need you to call us or send us a secure support message.

Did you find this article helpful? Yes / No
Aw man. Thanks for letting us know!

Related articles

Taxes

We might not be able to make them painless, but we can make them convenient.

 Account Type

Checking or Savings?

 Branchless Banking

Accessing your account.

 Statements & Export

Getting that data on paper.

 Interest

Yep, the funds in your account earn interest.

 FDIC Insurance

Are the funds in my account insured?

 Keyboard Shortcuts

Keyboard shortcuts you can use with your Simple account on the web.

 Widgets

Putting widgets to work.

 Account and Routing Numbers

Finding and using your account and routing numbers.

 Spend Limits

Are there any limits on purchases?

 Overdrafts

Can my account become overdrawn? If so, what happens?

Find answers to your questions