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Contact Us


How to reach us

Log in to your account on the web or with the app, and send us a message. We’ll get back to you as soon as possible.

Calling us while you’re traveling

Our regular number won’t work if you’re abroad, so please use our international phone number: +1 (424) 652-5294. (You can also find this number on the back of your card.)

Still have questions?

You can also give us a call at 888-248-0632. Our phone lines are open from 7 am to 3 pm PT (10 am to 6 pm ET) on business days, and from 7 am to 12 pm PT (10 am to 3 pm ET) on Saturdays. Our phone lines are closed on holidays and Sundays.

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Find answers to your questions

Important! This account is for your personal use only

An increasing number of customers are being targeted by fraud scams. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity.

Do not open an account on behalf of someone else
If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits).

Do not share your login or account information with anyone
Neither Simple nor any other legitimate institution will ever ask for your account information. If any third party requests your Simple Account login information, it is an attempt at fraud. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud.

Actions we may take if fraud is suspected

We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts.

We may freeze and close accounts
We may freeze and close accounts if fraudulent activity is suspected, including the following circumstances:

We will report fraud attempts
We are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

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