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Closing Your Account


If I choose to close my account, what's the process?

We’d be sorry to see you go, but we do everything we can to make the account closure process hassle-free.

To prepare your account for closure, empty it by spending your funds or transferring the funds to another account. You’ll also want to make sure that all direct deposits and pre-authorized withdrawals are switched over to another account.

Once you’re ready to close the account, just send us a support message. We'll take it from there.

What if I want to close my Shared account?

You can close your Shared account and keep the individual one open, or you can close them both. Just send us a message and our support team will walk you through the process.

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Important! Keep your account safe from fraud

As fraud attempts are on the rise recently — especially related to unemployment funds — help us keep your account safe by following these guidelines.

Use your Simple Account only for your own personal use. Don’t share your account with others or receive funds on behalf of third parties.

Don’t share your username or password with others. Never give out your login information. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud.

Don’t open an account at someone else’s request. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud.

Be alert for unemployment insurance fraud. You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

Don’t receive funds on behalf of a third party. Keep in mind that receiving funds on behalf of a third party violates the terms and conditions of your Simple Account; in such instances, we may restrict and/or close your account and hold the funds while we await direction from enforcement agencies.

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