If I choose to close my account, what's the process?

We’d be sorry to see you go, but we do everything we can to make the account closure process hassle-free.

To prepare your account for closure, empty it by spending your funds, sending yourself a payment with our bill pay service, or transferring the funds to another account. You’ll also want to make sure that all direct deposits and pre-authorized withdrawals are switched over to another account.

Once you’re ready to close the account, just send us a support messagesend us a support messagesend us a support message. We'll take it from there.

What if I want to close my Shared account?

You can close your Shared account and keep the individual one open, or you can close them both. Just give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message and our support team will walk you through the process.