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Moving to BBVA Compass

We’re starting to move from our current partner bank, The Bancorp Bank, to our new one, BBVA Compass. We’ve been working on this for quite a while, and this step is going to support new features and improvements we make in the future.

We’ll be inviting folks to make the move in groups, so you may have already received an email letting you know how to get started. If not, and there’s a particular reason why you need to move sooner rather than later, send us a support messagesend us a support messagesend us a support message. Otherwise, hang tight and we’ll be in touch when it’s time.

What does this mean for my account?

When your account moves from The Bancorp Bank to BBVA Compass, you’ll get new routing and account numbers, plus a new card. That means you’ll need to update your direct deposit plus any automated payments.

Everything else—your balance, Goals, transaction history, and contacts—will automatically come with you.

The move, step-by-step

We’re working hard to make this process as easy and seamless as possible, and we’ll be in touch with details and tips every step of the way. Here’s a quick overview of the steps you’ll be taking, so you can see everything at a glance.

  1. Accept a few legal agreements and verify your address.
  2. Wait for your new card to arrive.
  3. Switch over your direct deposit. (Wait until you have your new card before tackling this step!)
  4. Finish the move, deactivating your old account numbers and moving your information to the new account.
  5. Activate your new card (automatically deactivating the old one).
  6. Update any automated payments.

What happens if a credit or debit is processed with the old account number?

It can take a few days for transfers and payments to be processed, so we’re building in a buffer. If a transaction with your old account and routing number arrives within 7 days after you complete the switch, we’ll redirect it so it shows up in your new account. You’ll see a little “Bancorp” label next to these re-routed transactions in your Activity list.

If someone tries to send a credit or debit with your old account and routing number after more than 7 days, it’ll be automatically returned to them and they should be notified the account has been closed. They should be able to re-send the transfer if you give them your new account and routing number.

What happens when the new card is activated?

Activating your new card will instantly, permanently deactivate the old card. That’s why it’s important to make sure direct deposits or other credits are switched to the new account beforehand. Once your new card is activated, you’ll want to update any billers that use your card number. (If you use your Simple card with ApplePay, you’ll need to re-add it there, too.)

Differences you might notice with your new account

  • Check deposits will clear a bit quicker: they’ll generally be available after one business day.
  • StarSF ATMs (usually located in Walmarts and PNC Banks) will no longer be free to use. There should be plenty of other fee-free options near you, which you can find here.
  • Direct deposits will arrive tiny bit earlier, between 4:30-7:30 am ET (1:30-4:30 am PT).
  • Gas purchases won’t show up in your Activity list until they clear, though we’ll still send you a push notification when your card is swiped.
  • If you make a purchase with an added tip or additional charge (like at restaurants, hotels, or the barber), you’ll see a pending transaction for just the base amount. Any tips will show up when the charge clears.
  • We’re working hard on new features, products, and improvements that will be available for your Simple account with BBVA Compass, so you’ll see more happy changes in the future.

Anything else you’re curious about?

Our landing page has answers for lots of common (or more obscure) questions. If you don’t find what you’re looking for there, send us a support messagesend us a support messagesend us a support message or give us a call at 888-248-0632.

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