Menu Close
Moving to BBVA Compass

For the most accurate info, select your Simple account’s partner bank.

Oval 1 Created with Sketch.

Your partner bank is in your card number.

Check the first two digits: “40” means BBVA Compass, “48” means Bancorp. You can also sign in to Simple and check your “Account Numbers” screen.

We’re moving from our current partner bank, The Bancorp Bank, to our new one, BBVA Compass. We’ve been working on this for quite a while, and this step is going to support new features and improvements we make in the future.

We’ll be inviting folks to make the move in groups, and you've likely already received an email letting you know how to get started. If not, and you're ready to get started, send us a support messagesend us a support messagesend us a support message. Otherwise, hang tight and we’ll be in touch when it’s time.

What does this mean for my account?

When your account moves from The Bancorp Bank to BBVA Compass, you’ll get new routing and account numbers, plus a new card. That means you’ll need to update your direct deposit plus any automated payments. If you’re expecting a tax refund, you’ll want to wait until the refund arrives to complete the move.

Everything else—your balance, Goals, transaction history, and contacts—will automatically come with you.

The move, step-by-step

We’re working hard to make this process as easy and seamless as possible, and we’ll be in touch with details and tips every step of the way. Here’s a quick overview of the steps you’ll be taking, so you can see everything at a glance.

  1. Accept a few legal agreements and verify your address.
  2. Wait for your new card to arrive.
  3. Switch over your direct deposit. (Wait until you have your new card before tackling this step!)
  4. If you’ve already scheduled a transaction with your original account numbers (like a tax payment or refund), give us a call or send us a support message before moving on to the next step!
  5. Finish the move, deactivating your old account numbers and moving your information to the new account.
  6. Activate your new card (automatically deactivating the old one).
  7. Update any automated payments.

An important note on tax payments and refunds

It’s tax season, and most folks will be receiving a refund or making a payment with their account and routing number. These numbers will be changing when you move to our new partner bank, BBVA Compass.

If you’ve already completed the move by the time you file, use your new account numbers.

If you’re in the middle of move when you file, use your original account and routing numbers and touch base with our support team before completing the move. You can give us a call or send us a support message. This way, we can delay the move until after your refund arrives, or redirect your payment or refund to your new account. Just get in touch with our Support team and we’ll find the best solution.

What happens if a credit or debit is processed with the old account number?

It can take a few days for transfers and payments to be processed, so we’re building in a buffer. If a transaction with your old account and routing number arrives within 7 days after you complete the switch, we’ll redirect it so it shows up in your new account. You’ll see a little “Bancorp” label next to these re-routed transactions in your Activity list.

If someone tries to send a credit or debit with your old account and routing number after more than 7 days, it’ll be automatically returned to them and they should be notified the account has been closed. They should be able to re-send the transfer if you give them your new account and routing number.

If you’re expecting a credit (such as a tax refund) that will arrive more than 7 days after the switch—give us a call or send us a message right away! We may be able to extend this buffer and redirect the credit.

What happens when the new card is activated?

Activating your new card will instantly and permanently deactivate the old card. That’s why it’s important to make sure direct deposits or other credits are switched to the new account beforehand. Once your new card is activated, you’ll want to update any billers that use your card number. (If you use your Simple card with ApplePay, you’ll need to re-add it there, too.)

Differences you might notice with your new account

  • Check deposits will clear a bit quicker: they’ll generally be available after one business day.
  • StarSF ATMs (usually located in Walmarts and PNC Banks) will no longer be free to use. There should be plenty of other fee-free options near you, which you can find here.
  • Direct deposits will arrive tiny bit earlier, between 4:30-7:30 am ET (1:30-4:30 am PT).
  • Gas purchases won’t show up in your Activity list until they clear, though we’ll still send you a push notification when your card is swiped.
  • If you make a purchase with an added tip or additional charge (like at restaurants, hotels, or the barber), you’ll see a pending transaction for just the base amount. Any tips will show up when the charge clears.
  • We’re working hard on new features, products, and improvements that will be available for your Simple account with BBVA Compass, so you’ll see more happy changes in the future.

Anything else you’re curious about?

Our landing page has answers for lots of common (or more obscure) questions. If you don’t find what you’re looking for there, send us a support messagesend us a support messagesend us a support message or give us a call at 888-248-0632.

We’re moving from our current partner bank, The Bancorp Bank, to our new one, BBVA Compass. We’ve been working on this for quite a while, and this step is going to support new features and improvements we make in the future.

What does this mean for my account?

Since you're reaching the BBVA Compass version of this article, you likely either don't need to move (because your account was opened after we partnered with BBVA Compass) or you've already finished moving! If that's the case, you don't need to take any further action. You can keep reading for tips on what to expect after the move.

If you're in the middle of the move, check out the Bancorp version of this article by clicking on the grey Bancorp button above.

And if you're not sure, and you haven't recieved any emails from us, go ahead and look at the back of your card or the account settings in the app. If you see BBVA Compass listed, you don't need to move. If you see Bancorp listed, check out the Bancorp version of this article—and send us a support messagesend us a support messagesend us a support message if you'd like to start moving!

What happens if a credit or debit is processed with the old account number after the move?

It can take a few days for transfers and payments to be processed, so we’re building in a buffer. If a transaction with your old account and routing number arrives within 7 days after you complete the switch, we’ll redirect it so it shows up in your new account. You’ll see a little “Bancorp” label next to these re-routed transactions in your Activity list.

If someone tries to send a credit or debit with your old account and routing number after more than 7 days, it’ll be automatically returned to them and they should be notified the account has been closed. They should be able to re-send the transfer if you give them your new account and routing number.

If you’re expecting a credit (such as a tax refund) that will arrive more than 7 days after the switch—give us a call or send us a message right away! We may be able to extend this buffer and redirect the credit.

Differences you might notice with your new account

  • Check deposits will clear a bit quicker: they’ll generally be available after one business day.
  • StarSF ATMs (usually located in Walmarts and PNC Banks) will no longer be free to use. There should be plenty of other fee-free options near you, which you can find here.
  • Direct deposits will arrive tiny bit earlier, between 4:30-7:30 am ET (1:30-4:30 am PT).
  • Gas purchases won’t show up in your Activity list until they clear, though we’ll still send you a push notification when your card is swiped.
  • If you make a purchase with an added tip or additional charge (like at restaurants, hotels, or the barber), you’ll see a pending transaction for just the base amount. Any tips will show up when the charge clears.
  • We’re working hard on new features, products, and improvements that will be available for your Simple account with BBVA Compass, so you’ll see more happy changes in the future.

Anything else you’re curious about?

Our landing page has answers for lots of common (or more obscure) questions. If you don’t find what you’re looking for there, send us a support messagesend us a support messagesend us a support message or give us a call at 888-248-0632.

Did you find this article helpful? Yes / No
Aw man. Thanks for letting us know!