Resetting Your Password
Resetting your password or retrieving your username
You can reset your password or retrieve your username by clicking the respective links on the log in page.
If you need us to remind you of your username, we'll just ask for your email address. If you're re-setting your password, we'll also ask for the phone number we have on file for you, and we'll send you a verification code via text message. If you run into any trouble (like if you need to change your email address or phone number) just let us know. We can help.
Resetting your mobile unlock code
If you remember your password and username, but you forget your mobile unlock code (the four digit code you use to log in to the app), you can reset it by logging completely out of the app and logging back in.
If you need a hand resetting your card PIN you can do that yourself in our app.