Resetting Your Password

Resetting Your Password


Resetting your password or retrieving your username

You can reset your password or retrieve your username by clicking the respective links on the log in page. If you need to change your username, give us a call at 888-248-0632.

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You will need to enter a two-factor authentication (2FA) code to change your password. The code will be sent as a text message to whatever phone number we have on file. For your security, you will need to contact us if your phone number has changed.

Resetting your password or retrieving your username

You can reset your password or retrieve your username by tapping Sign In, then Reset password or Forgot username. You will need to enter a two-factor authentication (2FA) code to change your password. The code will be sent as a text message to whatever phone number we have on file. For your security, you will need to contact us if your phone number has changed.

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Resetting your password or retrieving your username

You can reset your password or retrieve your username by tapping Sign In, then Reset password or Forgot username. You will need to enter a two-factor authentication (2FA) code to change your password. The code will be sent as a text message to whatever phone number we have on file. For your security, you will need to contact us if your phone number has changed.

Resetting your mobile unlock code

If you remember your password and username, but you forget your mobile unlock code (the four digit code you use to log in to the app), you can reset it by logging out of the app and logging back in.

If you need to reset your card PIN you can do that yourself in our app.

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Important! This account is for your personal use only

An increasing number of customers are being targeted by fraud scams. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity.

Do not open an account on behalf of someone else
If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits).

Do not share your login or account information with anyone
Neither Simple nor any other legitimate institution will ever ask for your account information. If any third party requests your Simple Account login information, it is an attempt at fraud. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud.

Actions we may take if fraud is suspected

We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts.

We may freeze and close accounts
We may freeze and close accounts if fraudulent activity is suspected, including the following circumstances:

We will report fraud attempts
We are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

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