Keeping your account safe

By holding an account with us, you’re entrusting us with the security of your information; we take that responsibility seriously. We do a lot of work behind the scenes to keep your information safe. Check out our Security policy for more details on this work.

Here, we’ll cover the security features we’ve built into your account, plus some additional steps that you can take to keep your information secure.

Security features built into your account

Two-factor authentication (or 2FA): When you sign in to your Simple account, or you attempt to make certain transactions, we’ll send a verification code to the phone number we have on file for you. (We currently send verification codes via text message, though we’re exploring other options that we may offer in the future). You’ll need to enter this code within the app in order to proceed. 2FA is a crucial extra layer of security, so it’s automatically enabled. If you’re not able to receive our verification codes, though, give us a call at 888-248-0632 (or at our international number, 1 (424) 652-5294, if you’re outside the U.S.). We can help.

Push notifications: If you have push notifications enabled, we’ll send you one every time you make a transaction. That way, if there are any unexpected transactions on your account, you’ll know right away—without needing to log in and check.

Block card: Instantly block or unblock your card on the web or with our mobile apps.

Fraud protection: There are many consumer protections in place to limit individual liability in cases of fraud, and we abide by all of them. Plus we go above and beyond: your Simple card is protected by Visa’s Zero Liability policy,1 and our team will do everything they can to support you. Check out our Fraud Protection article for all the details.

Things you can do to protect your information

There are many, many steps you can take in order to keep your identity and your account secure. Some of these may seem obvious and others a little more obscure:

  • Keep your Simple username and password private.
  • Create a long, complex password. We’re a big fan of password managers (software that’ll generate, store, and auto-fill passwords) that allow you to create and use strong, unique passwords for every account.
  • Keep your computer software up to date with security updates from vendors.
  • Protect your computer from viruses and malware.
  • Be alert against possible phishing attempts.
    • We’ll never send (or request) personal information via email. If we do need to discuss sensitive information, we’ll send you a secure support message through your account.
    • We may call you, but we’ll identify ourselves as Simple and will call from our regular number 888-248-0632. We’ll need to verify your identity before we can discuss anything about your account or application. We’ll generally try to verify your identity with a text message first, and we’ll never ask you for your account number, debit card number, or full social security number. We will also never ask you to change any of your information. If you ever get a call asking you for these details or changes, do not take action and make sure to give us a call right away.
  • If any of your information is accidentally exposed, or you think you may be a victim of identity theft, check out this great guide by the Federal Trade Commission. It offers tons of specific, expert advice.

1. Visa's Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify your financial institution immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

Did you find this article helpful? Yes / No
Aw man. Thanks for letting us know!

Important! This account is for your personal use only

An increasing number of customers are being targeted by fraud scams. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity.

Do not open an account on behalf of someone else
If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits).

Do not share your login or account information with anyone
Neither Simple nor any other legitimate institution will ever ask for your account information. If any third party requests your Simple Account login information, it is an attempt at fraud. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud.

Actions we may take if fraud is suspected

We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts.

We may freeze and close accounts
We may freeze and close accounts if fraudulent activity is suspected, including the following circumstances:

We will report fraud attempts
We are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

I acknowledge that I have read this notice Continue Application