Traveling

Traveling


Can I use Simple while traveling?

Absolutely. Here are a few things to keep in mind:

  • Our fraud-prevention systems may automatically decline any transactions (or series of transactions) which seem questionable. When you travel, you'll probably be making purchases outside your normal routine. So if you run into any trouble using your card while traveling, just give us a call at 888-248-0632 if you're in the U.S., or 1-424-652-5294 if you're overseas. We can help.
  • If you’re moving internationally or traveling for a very long period of time, we may have to close your account. (Right now, we’re only set up to offer accounts to folks who are permanently living in the U.S.) If that happens, we’ll give you a heads up at least 30 days before the closure.

Submitting a travel notice

If you’re traveling internationally, let us know before you leave. To leave a travel notice click here or:

  1. Log in, and if you have a Shared account, be sure you're on your personal account.
  2. Hover over your name in the top right corner of the screen.
  3. Click "Account Settings".
  4. Scroll to the bottom and click "Fill out a travel notice".
  5. Fill in the details of your trip, and click "Submit".
  6. That's it! We'll send you a follow up message once your travel notice has been processed.

Using your Simple card internationally

Here are a couple of things to keep in mind if you're planning to use your card outside the US:

  • The daily spend limit for international transactions is $1,000. We can temporarily increase it to the normal daily limit of $6,000 if you give us a heads up in advance with a travel notice.
  • The ATM limit will not change (it's still $500 per day), but internationally, you'll only be able to make 5 individual ATM withdrawals per day.
  • If you need to reach us in a hurry, give us a call with our international number (it's also written on the back of your card): 1 (424) 652-5294.
  • Card transactions with international merchants may incur Visa's International Service Assessment (ISA) fee, which is 1% of the transaction amount. You can calculate Visa’s current exchange rates here.
  • We send authorization codes via SMS, and many phones will be unable to receive SMS notifications sent from the US while you are abroad. We recommend setting up a Google Voice account and arranging to have SMS sent to you via email.
  • In some countries, chip cards (also known as EMV cards) are prevalent, and merchants are unfamiliar with magnetic stripe cards. Your card should work just fine at most merchants (whether or not it has a chip), but some merchants might not know how to run cards without a chip and you'll need to show them. Also, some automated terminals (like the ones used to purchase train tickets), are set up to run "off-line" transactions, and our cards do not support these. So, it's always a good idea to carry some cash just in case.

Can I use Simple while traveling?

Absolutely. There are a few things to keep in mind, though.

  • Our fraud-prevention systems may automatically decline any transactions (or series of transactions) which seem questionable. When you travel, you'll probably be making purchases outside the normal routine. So if you run into any trouble using your card while traveling, just give us a ring at 888-248-0632 if you're in the U.S., or 1-424-652-5294 if you're overseas. We can help.
  • If you’re moving internationally or traveling for a very long period of time, we may have to close your account. (Right now, we’re only set up to offer accounts to folks who are permanently living in the U.S.) If that happens, we’ll give you a heads up at least 30 days before the closure.

Submitting a travel notice

If you’re traveling internationally, let us know before you leave. To leave a travel notice click here or:

  1. Log in, and if you have a Shared account, be sure you're on your personal account.
  2. Tap on the account button on the bottom right corner of the display.
  3. Tap "Travel Notice".
  4. Fill in the details of your trip, and click "Submit".
  5. That's it! We'll send you a follow up message once your travel notice has been processed.

Using your Simple card internationally

Here are a couple of things to keep in mind if you're planning to use your card outside the US:

  • The daily spend limit for international transactions is $1,000.
  • The ATM limit will not change (it's still $500 per day), but internationally, you'll only be able to make 5 individual ATM withdrawals per day.
  • If you need to reach us in a hurry, give us a call with our international number (it's also written on the back of your card): 1 (424) 652-5294.
  • Card transactions with international merchants may incur Visa's International Service Assessment (ISA) fee, which is 1% of the transaction amount. You can calculate Visa’s current exchange rates here.
  • We send authorization codes via SMS, and many phones will be unable to receive SMS notifications sent from the US while you are abroad. We recommend setting up a Google Voice account and arranging to have SMS sent to you via email.
  • In some countries, chip cards (also known as EMV cards) are prevalent, and merchants are unfamiliar with magnetic stripe cards. Your card should work just fine at most merchants (whether or not it has a chip), but some merchants might not know how to run cards without a chip and you'll need to show them. Also, some automated terminals (like the ones used to purchase train tickets), are set up to run "off-line" transactions, and our cards do not support these. So, it's always a good idea to carry some cash just in case.

Can I use Simple while traveling?

Absolutely. There are a few things to keep in mind, though.

  • Our fraud-prevention systems may automatically decline any transactions (or series of transactions) which seem questionable. When you travel, you'll probably be making purchases outside the normal routine. So if you run into any trouble using your card while traveling, just give us a ring at 888-248-0632 if you're in the U.S., or 1-424-652-5294 if you're overseas. We can help.
  • If you’re moving internationally or traveling for a very long period of time, we may have to close your account. (Right now, we’re only set up to offer accounts to folks who are permanently living in the U.S.) If that happens, we’ll give you a heads up at least 30 days before the closure.

Submitting a travel notice

If you’re traveling internationally, let us know before you leave. To leave a travel notice:

  1. Log in, and if you have a Shared account, be sure you're on your personal account.
  2. Swipe right to open the menu.
  3. Tap "Your account".
  4. Tap "Travel Notice".
  5. Fill in the details of your trip, and click "Submit".
  6. That's it! We'll send you a follow up message once your travel notice has been processed.

Using your Simple card internationally

Here are a couple of things to keep in mind if you're planning to use your card outside the US:

  • The daily spend limit for international transactions is $1,000.
  • The ATM limit will not change (it's still $500 per day), but internationally, you'll only be able to make 5 individual ATM withdrawals per day.
  • If you need to reach us in a hurry, give us a call with our international number (it's also written on the back of your card): 1 (424) 652-5294.
  • Card transactions with international merchants may incur Visa's International Service Assessment (ISA) fee, which is 1% of the transaction amount. You can calculate Visa’s current exchange rates here.
  • We send authorization codes via SMS, and many phones will be unable to receive SMS notifications sent from the US while you are abroad. We recommend setting up a Google Voice account and arranging to have SMS sent to you via email.
  • In some countries, chip cards (also known as EMV cards) are prevalent, and merchants are unfamiliar with magnetic stripe cards. Your card should work just fine at most merchants (whether or not it has a chip), but some merchants might not know how to run cards without a chip and you'll need to show them. Also, some automated terminals (like the ones used to purchase train tickets), are set up to run "off-line" transactions, and our cards do not support these. So, it's always a good idea to carry some cash just in case.

Countries where Simple card use is banned

There are a few places where we're not able to process card transactions (generally due to increased fraud risks or government regulations). Your card will not work in the following countries:

  • Belarus
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Liberia
  • North Korea
  • Sudan
  • Syria
  • Zimbabwe


Your card will not work in the following countries, but we can lift the block on these countries if you notify us in advance:

  • Afghanistan
  • Albania
  • Angola
  • Bolivia
  • Bosnia-Herzegovina
  • Brunei Darussalam
  • Congo
  • Côte D'Ivoire (Ivory Coast)
  • Croatia
  • Kyrgyzstan
  • Latvia
  • Lebanon
  • Libyan Arab Jamhiriya
  • Macedonia
  • Moldova
  • Myanmar (Burma)
  • Namibia
  • Nigeria
  • Slovenia
  • Somalia
  • South Africa
  • South Sudan
  • Tajikistan
  • Ukraine
  • Yemen
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