Traveling

Traveling


Can I use Simple while traveling?

Absolutely. There are a few things to keep in mind, though.

  1. Our fraud-prevention systems may automatically decline any transactions (or series of transactions) which seem questionable. When you travel, you'll probably be making purchases outside the normal routine. So if you run into any trouble using your card while traveling, just give us a ring at 888-248-0632 if you're in the U.S., or 1-424-652-5294 if you're overseas. We can help.
  2. If you’re traveling internationally, let us know before you leave. You can fill out a travel notice within your account, send us a support messagesend us a support messagesend us a support message, or give us a call at 888-248-0632.
  3. If you’re moving internationally or traveling for a very long period of time, we may have to close your account. (Right now, we’re only set up to offer accounts to folks who are permanently living in the U.S.) If that happens, we’ll give you a heads up at least 30 days before the closure.

Using your Simple card internationally

Here are a couple of things to keep in mind if you're planning to use your card outside the US:

  • The daily spend limit for international transactions is $1,000. We can temporarily increase it to the normal daily limit of $6,000 if you give us a heads up in advance.
  • The ATM limit will not change (it's still $500 per day), but internationally, you'll only be able to make 5 individual ATM withdrawals per day.
  • If you need to reach us in a hurry, give us a call with our international number (it's also written on the back of your card): 1 (424) 652-5294.
  • Card transactions with international merchants will incur Visa's International Service Assessment (ISA) fee of up to 1% of the transaction amount. You can calculate Visa’s current exchange rates here.
  • We send authorization codes via SMS, and many phones will be unable to receive SMS notifications sent from the US while you are abroad. We recommend setting up a Google Voice account and arranging to have SMS sent to you via email.
  • In some countries, chip cards (also known as EMV cards) are prevalent, and merchants are unfamiliar with magnetic stripe cards. Your card should work just fine at most merchants (whether or not it has a chip), but some merchants might not know how to run cards without a chip and you'll need to show them. Also, some automated terminals (like the ones used to purchase train tickets), are set up to run "off-line" transactions, and our cards do not support these. So, it's always a good idea to carry some cash just in case.

Can I use Simple while traveling?

Absolutely. There are a few things to keep in mind, though.

  1. Our fraud-prevention systems may automatically decline any transactions (or series of transactions) which seem questionable. When you travel, you'll probably be making purchases outside the normal routine. So if you run into any trouble using your card while traveling, just give us a ring at 888-248-0632 if you're in the U.S., or 1-424-652-5294 if you're overseas. We can help.
  2. If you’re traveling internationally, let us know before you leave. You can fill out a travel notice within your account, send us a support messagesend us a support messagesend us a support message, or give us a call at 888-248-0632.
  3. If you’re moving internationally or traveling for a very long period of time, we may have to close your account. (Right now, we’re only set up to offer accounts to folks who are permanently living in the U.S.) If that happens, we’ll give you a heads up at least 30 days before the closure.

Using your Simple card internationally

Here are a couple of things to keep in mind if you're planning to use your card outside the US:

  • The daily spend limit for international transactions is $1,000.
  • The ATM limit will not change (it's still $500 per day), but internationally, you'll only be able to make 5 individual ATM withdrawals per day.
  • If you need to reach us in a hurry, give us a call with our international number (it's also written on the back of your card): 1 (424) 652-5294.
  • Card transactions with international merchants will incur Visa's International Service Assessment (ISA) fee of up to 1% of the transaction amount. You can calculate Visa’s current exchange rates here.
  • We send authorization codes via SMS, and many phones will be unable to receive SMS notifications sent from the US while you are abroad. We recommend setting up a Google Voice account and arranging to have SMS sent to you via email.
  • In some countries, chip cards (also known as EMV cards) are prevalent, and merchants are unfamiliar with magnetic stripe cards. Your card should work just fine at most merchants (whether or not it has a chip), but some merchants might not know how to run cards without a chip and you'll need to show them. Also, some automated terminals (like the ones used to purchase train tickets), are set up to run "off-line" transactions, and our cards do not support these. So, it's always a good idea to carry some cash just in case.

Can I use Simple while traveling?

Absolutely. There are a few things to keep in mind, though.

  1. Our fraud-prevention systems may automatically decline any transactions (or series of transactions) which seem questionable. When you travel, you'll probably be making purchases outside the normal routine. So if you run into any trouble using your card while traveling, just give us a ring at 888-248-0632 if you're in the U.S., or 1-424-652-5294 if you're overseas. We can help.
  2. If you’re traveling internationally, let us know before you leave. You can fill out a travel notice within your account, send us a support messagesend us a support messagesend us a support message, or give us a call at 888-248-0632.
  3. If you’re moving internationally or traveling for a very long period of time, we may have to close your account. (Right now, we’re only set up to offer accounts to folks who are permanently living in the U.S.) If that happens, we’ll give you a heads up at least 30 days before the closure.

Using your Simple card internationally

Here are a couple of things to keep in mind if you're planning to use your card outside the US:

  • The daily spend limit for international transactions is $1,000.
  • The ATM limit will not change (it's still $500 per day), but internationally, you'll only be able to make 5 individual ATM withdrawals per day.
  • If you need to reach us in a hurry, give us a call with our international number (it's also written on the back of your card): 1 (424) 652-5294.
  • Card transactions with international merchants will incur Visa's International Service Assessment (ISA) fee of up to 1% of the transaction amount. You can calculate Visa’s current exchange rates here.
  • We send authorization codes via SMS, and many phones will be unable to receive SMS notifications sent from the US while you are abroad. We recommend setting up a Google Voice account and arranging to have SMS sent to you via email.
  • In some countries, chip cards (also known as EMV cards) are prevalent, and merchants are unfamiliar with magnetic stripe cards. Your card should work just fine at most merchants (whether or not it has a chip), but some merchants might not know how to run cards without a chip and you'll need to show them. Also, some automated terminals (like the ones used to purchase train tickets), are set up to run "off-line" transactions, and our cards do not support these. So, it's always a good idea to carry some cash just in case.

Countries where Simple card use is banned

There are a few places where we're not able to process card transactions (generally due to increased fraud risks or government regulations). Your card will not work in the following countries:

  • Afghanistan
  • Albania
  • Angola
  • Belarus
  • Bolivia
  • Bosnia
  • Brunei Darussalam
  • Colombia
  • Congo
  • Côte D'Ivoire (Ivory Coast)
  • Croatia
  • Cuba
  • Democratic Republic of the Congo
  • Iran
  • Iraq
  • Kyrgyzstan
  • Latvia
  • Lebanon
  • Liberia
  • Libya
  • Macedonia
  • Moldova
  • Myanmar (Burma)
  • Namibia
  • Nigeria
  • North Korea
  • Slovenia
  • Somalia
  • South Africa
  • South Sudan
  • Sudan
  • Syria
  • Tajikistan
  • Ukraine
  • Yemen
  • Zimbabwe
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