Update Your Information

Update Your Information


Finding your account settings

  1. Sign in on the web.
  2. Hover the mouse over your name in the upper right hand corner. You'll see a drop-down menu.
  3. Select Account Settings, and you're there!

Updating your address

  1. Click on the button below your home address to submit a new address.
  2. Enter your new home address. Before you submit it, we'll verify it against the USPS address database.
  3. After you submit your new address, it usually takes us 1-3 business days to completely update it on our end. We'll send you a quick message when we're finished!

A note about addresses and Shared accounts: If you have a Shared account, any cards will automatically be sent to the address on file for your individual account. You will also need to designate your address or your partner's address as the Shared account contact address; we'll use that address if we need to send any tax forms or disclosures for your Shared account. You can change that address by switching to your Shared account within the app and then heading to your account settings.

Updating your email

Heads up: in order to update your email you'll need to be able to get text messages to the phone number we've currently got on file. If that's not possible, give us a call at 888-248-0632 so we can help!

  1. Click on your email and type in the new info.
  2. Once you enter the new email address and click save, we'll send a text with an authorization code to the phone number we have on file for you. If you don't have access to that number, give us a call at 888-248-0632.
  3. Enter the code to save your new email.

Changing your name or username

To change your username or update the legal name on your account, give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message so we can take a look and help you through the process.

Finding your personal info

  1. Sign in to the Simple app.
  2. Swipe right to pull up the navigation menu.
  3. From there, select Personal Info.

Updating your address

  1. Scroll down and tap on your home address to submit a new address.
  2. Enter your new home address. Before you submit it, we'll verify it against the USPS address database.
  3. After you submit your new address, it usually takes us 1-3 business days to completely update it on our end. We'll send you a quick message when we're finished!

A note about addresses and Shared accounts: If you have a Shared account, any cards will automatically be sent to the address on file for your individual account. You will also need to designate your address or your partner's address as the Shared account contact address; we'll use that address if we need to send any tax forms or disclosures for your Shared account. You can change that address by switching to your Shared account within the app and then heading to your account settings.

Updating your email

Heads up: in order to update your email you'll need to be able to get text messages to the phone number we've currently got on file. If that's not possible, give us a call at 888-248-0632 so we can help!

  1. Tap on your email address to edit it.
  2. Once you enter the new email address and tap verify, we'll send the authorization code as a text to the phone number we have on file.
  3. Enter the code within the Simple app to save your new email.

Changing your name or username

To change your username or update the legal name on your account, give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message so we can take a look and help you through the process.

Finding your account settings

  1. Sign in to the Simple app.
  2. Swipe right to open up the main menu
  3. Select Your Account. description

Updating your address

  1. Scroll down and tap on your home address to submit a new address.
  2. Enter your new home address. Before you submit it, we'll verify it against the USPS address database.
  3. After you submit your new address, it usually takes us 1-3 business days to completely update it on our end. We'll send you a quick message when we're finished!

A note about addresses and Shared accounts: If you have a Shared account, any cards will automatically be sent to the address on file for your individual account. You will also need to designate your address or your partner's address as the Shared account contact address; we'll use that address if we need to send any tax forms or disclosures for your Shared account. You can change that address by switching to your Shared account within the app and then heading to your account settings.

Updating your contact info

Heads up: in order to update your email you'll need to be able to get text messages to the phone number we've currently got on file. If that's not possible, give us a call at 888-248-0632 so we can help!

  1. Tap on your email address to edit it.
  2. Once you enter the new email address we'll send the authorization code as a text to the phone number we have on file.
  3. Enter the code within the Simple app to save your new contact details.

Changing your name or username

To change your username or update the legal name on your account, give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message so we can take a look and help you through the process.

Need to change your phone number?

You can change your phone number yourself in the app. Heads up: in order to update your phone number you'll need to be able to get text messages to the phone number we've currently got on file. If that's not possible, give us a call at 888-248-0632 so we can help!

Did you find this article helpful? Yes / No
Aw man. Thanks for letting us know!

Important! Keep your account safe from fraud

As fraud attempts are on the rise recently — especially related to unemployment funds — help us keep your account safe by following these guidelines.

Use your Simple Account only for your own personal use. Don’t share your account with others or receive funds on behalf of third parties.

Don’t share your username or password with others. Never give out your login information. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud.

Don’t open an account at someone else’s request. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud.

Be alert for unemployment insurance fraud. You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

Don’t receive funds on behalf of a third party. Keep in mind that receiving funds on behalf of a third party violates the terms and conditions of your Simple Account; in such instances, we may restrict and/or close your account and hold the funds while we await direction from enforcement agencies.

I acknowledge that I have read this notice Continue Application