Update Your Information

Update Your Information


Finding your account settings

  1. Sign in on the web.
  2. Hover the mouse over your name in the upper right hand corner. You'll see a drop-down menu.
  3. Select Account Settings, and you're there!

Updating your address

  1. Click on the button below your home address to submit a new address.
  2. Enter your new home address. Before you submit it, we'll verify it against the USPS address database.
  3. After you submit your new address, it usually takes us 1-3 business days to completely update it on our end. We'll send you a quick message when we're finished!

A note about addresses and Shared accounts: If you have a Shared account, any cards will automatically be sent to the address on file for your individual account. You will also need to designate your address or your partner's address as the Shared account contact address; we'll use that address if we need to send any tax forms or disclosures for your Shared account. You can change that address by switching to your Shared account within the app and then heading to your account settings.

Updating your contact info

  1. Click on your email or phone number and type in the new info.
  2. Once you enter the new email address or phone number and click save, we'll send a text with an authorization code to the phone number we have on file for you. If you don't have access to that number, give us a call at 888-248-0632.
  3. Enter the code to save your new contact details.

Changing your name or username

To change your username or update the legal name on your account, give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message so we can take a look and help you through the process.

Finding your account settings

  1. Sign in to the iOS App.
  2. Select the Account tab (it's in the bottom right corner).
  3. Tap Your Information. description

Updating your address

  1. Scroll down and tap on your home address to submit a new address.
  2. Enter your new home address. Before you submit it, we'll verify it against the USPS address database.
  3. After you submit your new address, it usually takes us 1-3 business days to completely update it on our end. We'll send you a quick message when we're finished!

Updating your contact info

  1. Tap on your email address or phone number to edit it.
  2. If you're updating your phone number, we'll ask if you have access to your previous phone number. If you don't have access, we'll need you to give us a call at 888-248-0632.
  3. Once you enter the new email address or phone number and tap verify, we'll send the authorization code as a text to the phone number we have on file.
  4. Enter the code within the Simple app to save your new contact details.

Changing your name or username

To change your username or update the legal name on your account, give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message so we can take a look and help you through the process.

Finding your account settings

  1. Sign in to the Android app.
  2. Swipe right to open up the main menu
  3. Select Your Account. description

Updating your address

  1. Scroll down and tap on your home address to submit a new address.
  2. Enter your new home address. Before you submit it, we'll verify it against the USPS address database.
  3. After you submit your new address, it usually takes us 1-3 business days to completely update it on our end. We'll send you a quick message when we're finished!

Updating your contact info

  1. Tap on your email address or phone number to edit it.
  2. If you're updating your phone number, we'll ask if you have access to your previous phone number. If you don't have access, we'll need you to give us a call at 888-248-0632.
  3. Once you enter the new email address or phone number, we'll send the authorization code as a text to the phone number we have on file.
  4. Enter the code within the Simple app to save your new contact details.

Changing your name or username

To change your username or update the legal name on your account, give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message so we can take a look and help you through the process.

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