Card Arrival

Card Arrival


When will my Simple Visa® Debit card arrive?

As soon as your application is approved, your first debit card will be automatically sent to your home address via USPS mail. It usually takes around 7 - 10 days for your card to be made and mailed to you.

Activating your new Simple Visa® Debit card

Once your card arrives, you can activate your Simple card on the web or within the mobile app.

FAQs


What if my card doesn't arrive in the mail?
If your debit card doesn’t show up within 10 days, send us a support messagesend us a support messagesend us a support message. We’ll verify your address, deactivate the shipped debit card so that it cannot be activated, and send you a replacement.

What if my card is lost or worn out, and I need a new one?
Reach out to us! We'll verify your address and send you a new card! Head on over to the Replacement Card article for more details.

Will I get a card for my Protected Goals Account?
Nope! A Protected Goals Account is a separate high-yield checking account, and is designed to keep your money safe from accidental spending. If you need to spend money from your Protected Goals Account you can always tranfer the funds to your primary checking account.

Can I request a different name on my card?
We print cards with your legal first and last name; we're not able to offer any variations including middle names, initials or suffixes.

What if I can't recieve USPS mail at home?
If you can't receive USPS mail at home, send us a support messagesend us a support messagesend us a support message right away so we can explore other shipping options.

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Important! Keep your account safe from fraud

As fraud attempts are on the rise recently — especially related to unemployment funds — help us keep your account safe by following these guidelines.

Use your Simple Account only for your own personal use. Don’t share your account with others or receive funds on behalf of third parties.

Don’t share your username or password with others. Never give out your login information. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud.

Don’t open an account at someone else’s request. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud.

Be alert for unemployment insurance fraud. You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

Don’t receive funds on behalf of a third party. Keep in mind that receiving funds on behalf of a third party violates the terms and conditions of your Simple Account; in such instances, we may restrict and/or close your account and hold the funds while we await direction from enforcement agencies.

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