Card Arrival

Card Arrival

When will my Simple Visa® Debit card arrive?

As soon as your application is approved, your first debit card will be automatically sent to your home address via USPS mail. It usually takes around 7 - 10 days for your card to be made and mailed to you.

Activating your new Simple Visa® Debit card

Once your card arrives, you can activate your Simple card on the web or within the mobile app.


What if my card doesn't arrive in the mail?
If your debit card doesn’t show up within 10 days, send us a support messagesend us a support messagesend us a support message. We’ll verify your address, deactivate the shipped debit card so that it cannot be activated, and send you a replacement.

What if my card is lost or worn out, and I need a new one?
Reach out to us! We'll verify your address and send you a new card! Head on over to the Replacement Card article for more details.

Will I get a card for my Protected Goals Account?
Nope! A Protected Goals Account is a separate high-yield checking account, and is designed to keep your money safe from accidental spending. If you need to spend money from your Protected Goals Account you can always tranfer the funds to your primary checking account.

Can I request a different name on my card?
We print cards with your legal first and last name; we're not able to offer any variations including middle names, initials or suffixes.

What if I can't recieve USPS mail at home?
If you can't receive USPS mail at home, send us a support messagesend us a support messagesend us a support message right away so we can explore other shipping options.

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Important! This account is for your personal use only

An increasing number of customers are being targeted by fraud scams. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity.

Do not open an account on behalf of someone else
If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits).

Do not share your login or account information with anyone
Neither Simple nor any other legitimate institution will ever ask for your account information. If any third party requests your Simple Account login information, it is an attempt at fraud. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud.

Actions we may take if fraud is suspected

We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts.

We may freeze and close accounts
We may freeze and close accounts if fraudulent activity is suspected, including the following circumstances:

We will report fraud attempts
We are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

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