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Card Arrival

Cards for brand-new accounts

Once your account is approved, your first card will be automatically sent to your home address. (If you can't receive USPS mail at home, let us know right away so we can ship it with a different carrier.)

It takes about two weeks for your card to be made and mailed to you. Keep an eye out for a heavy, square envelope. We’re not big fans of flimsy paper or gummy adhesives, so the envelope might look a little different from other cards you’ve received.

If your card doesn’t show up within two weeks of the day your account is approved, send us a support messagesend us a support messagesend us a support message. We’ll verify your address, deactivate the card that was sent, and send you a replacement.

Replacement cards

If your card is lost, stolen, or worn out, let us know and we'll send you a replacement. The new card should arrive within two weeks. If you use your card a lot and need the replacement quickly, let us know—we can have it shipped overnight and it'll arrive within a few business days.

Activating your new card

Once your card arrives, you can activate your Simple card on the web or within the mobile app. You'll need your passphrase (aka password) for the activation process—so if you forgot it, you can use this link to reset it. If you have trouble, give us a call at 888-248-0632 so we can help.

You’ll choose a PIN as part of the activation process, and you can come back to re-set your PIN at any time.

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