We may call you

We may call you

Need some help?

We’re eager to help you get the most out of your Simple account. We love building genuine human connections with our customers and in an effort to break down traditional barriers, we may even give you a friendly call.

The nuts and bolts

If we do call, we’ll identify ourselves as Simple and will call from our regular number 888-248-0632. We’ll also need to verify your identity before we can discuss anything about your account or application. We’ll generally try to verify your identity with a text message first, and we’ll never ask you for your account number, debit card number, or full social security number. We will also never ask you to change any of your information. If you ever get a call asking you for these details or changes, do not take action and make sure to give us a call right away.

In the meantime:

If you do need some help getting started with your account, here are a few handy support articles to get the ball rolling:

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Important! Keep your account safe from fraud

As fraud attempts are on the rise recently — especially related to unemployment funds — help us keep your account safe by following these guidelines.

Use your Simple Account only for your own personal use. Don’t share your account with others or receive funds on behalf of third parties.

Don’t share your username or password with others. Never give out your login information. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud.

Don’t open an account at someone else’s request. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud.

Be alert for unemployment insurance fraud. You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

Don’t receive funds on behalf of a third party. Keep in mind that receiving funds on behalf of a third party violates the terms and conditions of your Simple Account; in such instances, we may restrict and/or close your account and hold the funds while we await direction from enforcement agencies.

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