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Editing or Stopping Payments

For the most accurate info, select your account’s partner bank.

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Your partner bank is in your card number.

Check the first two digits: “40” means BBVA Compass, “48” means Bancorp. You can also sign in to Simple and check your “Account Numbers” screen.

Editing or canceling a payment

You can edit or cancel a payment as long as it's in your Scheduled Activities. Just click Edit to change the amount or the send date.

You may also delete it from this screen.

Heads up: if you edit a recurring payment, all future payments will reflect that edit.

Stopping a payment

If you would like to cancel a payment after it has been sent, send us a support message or give us a call at 888-248-0632. We can stop any payments that were sent as a check (although we're unable to revoke electronic payments,) and there isn't a fee to do this.

When we stop a check, we can either return the funds to your account (which takes a few business days) or re-send the check (as long as it's to the same payee and for the same amount).

Editing or deleting a contact

To edit the contact information, such as the payee name or address, go to the contact list by selecting Pay Bills or Mail a Check. Then click the arrow icon next to the contact. This will take you to the edit screen. You can also delete the contact from this screen.

Editing or canceling a payment

You can edit or cancel a payment as long as it's in your Scheduled Activities. Just click Edit to change the amount or the send date.

You may also cancel the payment from this screen.

Heads up: if you edit a recurring payment, all future payments will reflect that edit.

Stopping a payment

If you would like to cancel a payment after it has been sent, send us a support message or give us a call at 888-248-0632. We can stop any payments that were sent as a check (although we're unable to revoke electronic payments,) and there isn't a fee to do this.

When we stop a check, we can either return the funds to your account (which takes a few business days) or re-send the check (as long as it's to the same payee and for the same amount).

Editing or deleting a contact

To edit the contact information, such as the payee name or address, go to the contact list by selecting Pay Bills or Mail a Check. Then click the arrow icon next to the contact. This will take you to the edit screen. You can also delete the contact from this screen.

Editing or canceling a payment

You can edit or cancel a payment as long as it's in your Scheduled Activities. Just tap on it to edit the amount or the send date, or delete it entirely. Heads up: if you edit or delete a recurring payment, all future payments will reflect that change.

Stopping a payment

If you would like to cancel a payment after it has been sent, send us a support message or give us a call at 888-248-0632. We can stop any payments that were sent as a check (although we're unable to revoke electronic payments,) and there isn't a fee to do this.

When we stop a check, we can either return the funds to your account (which takes a few business days) or re-send the check (as long as it's to the same payee and for the same amount).

Editing or deleting a contact

To edit the contact information, such as the payee name or address, go to the contact list by selecting Pay Bills or Mail a Check. Then tap the information icon next to the contact. This will take you to the edit screen. You can also delete the contact from this screen. description

Editing or canceling a payment

You can edit or cancel a payment as long as it's in your Scheduled Activities. Just tap on it to edit the amount or the send date. You may also delete it from this screen. Heads up: if you edit a recurring payment, all future payments will reflect that edit.

Stopping a payment

If you would like to cancel a payment after it has been sent, send us a support message or give us a call at 888-248-0632. We can stop any payments that were sent as a check (although we're unable to revoke electronic payments,) and there isn't a fee to do this.

When we stop a check, we can either return the funds to your account (which takes a few business days) or re-send the check (as long as it's to the same payee and for the same amount).

Editing or deleting a contact

To edit the contact information, such as the payee name or address, go to the contact list by selecting Pay a bill or Mail a check. Then tap on the information icon beside the contact you'd like to edit. This will bring you to the edit screen. You can also delete the contact from this screen.

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