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Instant

What is Instant?

It's a way to send money instantly to other Simple customers, fee-free. You can share expenses with a partner, pay a roommate, or settle up short-term loans with friends.

Instant can only be used to send money (not request it) and it only works between Simple accounts. If you need to send money to someone who isn't a Simple customer, check out these third party payment services.

How do I start?

  • First off, log on and click the Payments & Transfers button.
  • Then select Instant. The first step is to add an Instant contact.
  • Enter the email address and phone number on file for your contact's Simple account.
  • Once we've verified that the information is correct, hit that Send Request button.
  • Wait for them to accept your request.
  • After logging in on the iOS app, tap on the Payments & Transfers tab (it looks a little like a $). Your first option will be Instant Transfer.
  • Add an Instant contact by tapping Add in the upper right corner.
  • Enter the email address and phone number on file for your contact's Simple account.
  • Once we’ve verified that the information is correct, tap Request.
  • Wait for that person to accept your request.
  • After logging in on the Android app, swipe right to bring up an menu, and from there, select Payments & Transfers
  • Then, select Instant Transfer.
  • Add an Instant contact by tapping + in the bottom right corner.
  • Enter the email address and phone number on file for your contact's Simple account. Once we’ve verified that the information is correct, tap Send.
  • Wait for that person to accept your request.

Confirming a contact request

  • When someone sends you a contact request, you'll get an email notification.
  • The next time you sign into your account, you'll see a banner notifying you that someone would like to add you as a contact.
  • Click on the banner and choose to confirm or ignore the request.
  • If you ignore, nothing happens (the request will be deleted, and the sender will not be notified).
  • If you confirm, an authorization code will be sent to your phone. This code is good for just 5 minutes (maximum security!) but you can request a new one if the original code expires.
  • Once you've entered the code, you'll be connected.
  • When someone sends you a contact request, you'll get an email and a push notification.
  • To confirm or ignore their request, swipe to open the notification or log in to the app and navigate back to the Instant Transfers tab.
  • If you ignore, nothing happens (the request will be deleted, and the sender will not be notified).
  • If you confirm, an authorization code will be sent to your phone. This code is good for just 5 minutes (maximum security!) but you can request a new one if the original code expires.
  • Once you've entered the code, you'll be connected.
  • When someone sends you a contact request, you'll get an email and a push notification.
  • To confirm or ignore their request, swipe to open the notification or log in to the app and navigate back to the Instant Transfers tab.
  • If you ignore, nothing happens (the request will be deleted, and the sender will not be notified).
  • If you confirm, an authorization code will be sent to your phone. This code is good for just 5 minutes (maximum security!) but you can request a new one if the original code expires.

Sending money

  • Hit the Payments & Transfers button, pick the lucky recipient from your contact list, and enter the amount of money you’d like to send.
  • Press send, and the money will instantly leave your account and appear in theirs. But first, double check the amount! There’s no undo (because otherwise, it wouldn’t be instant.)
  • Within the Instant Transfer menu, select the lucky recipient from your contact list. Tap their name and choose the amount of money you’d like to send.
  • Press send, and the money will instantly leave your account and appear in theirs. But first, double check the amount! There’s no undo (because otherwise, it wouldn’t be instant.)
  • Within the Instant Transfer menu, select the lucky recipient from your contact list. Tap their name and choose the amount of money you’d like to send.
  • Press the arrow.
  • You'll have the option to add a quick memo that will be sent along with the transfer.
  • The money will instantly leave your account and appear in theirs.

Limits

Age of Account Under 30 Days Over 30 Days
Daily Limit $2,000
Monthly Limit $2,000 $10,000
  • There's no limit on the number of transfers—just on the total sum of outgoing transfers.
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