Android Pay

Can I use Android Pay with Simple?

You can use your Simple card with Android Pay if your account is backed by our new partner bank, BBVA Compass. (You can find the partner bank for your Simple account in your account settings or on the back of your Simple card.)

Setting it up

To get started, install the Android Pay app, open it up, and add your Simple card number. Check out Google’s step-by-step guide for detailed instructions.

The info on your card will be cross-checked with the info on your phone. If it matches, your card will be instantly verified and you’ll be good to go! If it doesn’t match, you’ll be asked to submit additional verification.

Verifying your card (if you need to)

  • If you’re asked for verification after you add your card to the Android Pay app, visit on an Android device (you’ll need to have the current version of the Simple app installed).
  • We’ll ask you to answer a few verification questions. If you happen to have a Shared account, the verification screen will let you select whether you're trying to verify your Shared card or your individual one.
  • Once we get your verification request, we’ll work to activate Android Pay for you. This typically takes a couple of business days, since it’s a manual process on our end.
  • We’ll send you a message when we’ve finished the verification process. At that point, your Simple card will be ready to use with Android Pay!

Using Android Pay

Google’s the expert on this, so we’ll let them describe the nuances. Here’s a quick summary, though:

Paying in person

  1. Wake up your phone and unlock it.
  2. Hold the back of your phone against the merchant’s card reader.
  3. If the card reader asks “Debit or Credit,” select credit.
  4. If you’re asked for your PIN, enter it normally—just like you would for a card.
  5. You’ll see a green check mark when the transaction goes through!

Paying online

If the app or website you’re using accepts Android Pay, you’ll see a little button with the Android symbol. Tap that button to use Android Pay.

What if something happens to my phone?

If your phone is lost or stolen, you can disable Android Pay with the Android Device Manager. Temporarily blocking your card will also prevent unauthorized transactions from going through. You can do this yourself, or give us a call at 888-248-0632 so we can block it for you.

Managing your notifications

  • The Android Pay app will automatically send you push notifications when you make a purchase with Android Pay.
  • The Simple app will also notify you when you make a purchase with your Simple card.
  • That means you might get two push notifications for a single purchase.
  • If you don’t want double notifications, you can disable them for either Simple or Android Pay from that app’s settings.
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