Making payments via auto debit
When you’re making a payment, you may have the option to pay via auto debit, with your account and routing numbersyour account and routing numbersyour account and routing numbers. These payments go through the ACH (automated clearinghouse) network, and there are a few things to keep in mind when using them.
How long does it take?
Auto debits are usually processed in 1-5 business days.
What information do I need to set up an auto-debit?
You'll need your account and routing numbersaccount and routing numbersaccount and routing numbers. The merchant may also need the bank address. If they do, give them the name and address of our partner bank:
P.O. Box 515
Birmingham, AL 35201-0515
Some merchants will ask for a voided check when you set up an auto-debit. When this happens, head over to our Direct Deposit form on the web. It has a voided check on it, which you can download and print after filling out the form.
Some merchants will use your account and routing numbers to draw an eCheck off your account. An eCheck is a type of ACH transfer that’s coded like a personal check. Since Simple does not support personal checks, it can't support eChecks. When you're setting up an auto debit with a merchant, it's a good idea to ask them if the payment will be processed via eCheck. Some folks aren't clear on the distinction between eChecks and other types of ACH, so you could also ask them if the payment will have a check number. If it will, that means it'll be processed as an eCheck and it won't go through.
Diagnosing an eCheck
If a merchant does attempt to debit your account via eCheck, they'll get a message saying that the payment was returned, and you won't see the payment on your transaction list. If this happens, give us a call at 888-248-0632 or send us a message—we can help.