What happens if there's unauthorized activity on my account?
Debit card fraud can be a scary subject. We’re never going to tell you not to worry about fraud, but if something happens, we’ve got your back.
We've built a lot of features to stop fraud in its tracks. You can opt-in to receive transaction push notifications so you can see each transaction moments after it’s made. You can also block and unblock your card whenever you need to from the web or your mobile app.
If, despite these preventive measures, fraud should occur on your account, you may be protected. Check out our Deposit Account Agreement and Card Agreement to see the ways your account is protected. The Simple support team will do everything they can to help you through the situation. If you have any questions, get in touch with our support team.
Things to keep in mind
To help us protect you from fraud, it’s important that you keep your PIN, password, and username private, and that you notify us promptly after any unauthorized activity takes place.