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Reversing Auto Debits

For the most accurate info, select your account’s partner bank.

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Your partner bank is in your card number.

Check the first two digits: “40” means BBVA Compass, “48” means Bancorp. You can also sign in to Simple and check your “Account Numbers” screen.

If you pay your bills by authorizing the merchant to withdraw funds from your account, you might be wondering how to stop a payment that was withdrawn by mistake, or how to cancel future payments after you’ve asked a merchant to stop withdrawing funds from your account.

Stopping a single payment

We can attempt to stop a payment if you give us a call at 888-248-0632 before 4 p.m. ET (1 p.m. PT) the day it posts to your account. If the stop payment is successful, you’ll see the funds return to your account within two to four business days. For example, a payment stopped on a Wednesday would return at the earliest on a Friday, or at the latest on a Tuesday. A payment stopped on a Friday would return at the earliest on a Tuesday, or at the latest on a Thursday.

If it’s past the deadline to stop a payment, you can always dispute it. Just give us a call or send us a message to kick off the dispute process.

Blocking a merchant

We can attempt to block a specific merchant from withdrawing funds from your account.

The first step is to contact the merchant and let them know you no longer authorize them to withdraw funds from your account. We cannot block a merchant until you’ve asked them to cancel the payments on their end.

Then, give us a call or send us a message! We need a lot of specific information about the merchant to block them, but if they’ve debited your account in the past, we already have it. If they haven’t, we’ll have to wait until a debit comes through, stop the debit, and then block the merchant.

Once the block is placed, further debits from the merchant will be automatically stopped. You may see them appear in your account, and they’ll be automatically reversed after two business days (just like a one-time stop payment).

Occasionally, a merchant will try to debit your account using slightly different identifying information than usual. Since we use that information to determine which debits to block and which to allow, there’s a chance that these debits will not be blocked.

If you pay your bills by authorizing the merchant to withdraw funds from your account, you might be wondering how to reverse a payment that was withdrawn by mistake, or how to cancel future payments after you’ve asked a merchant to stop withdrawing funds from your account.

Reversing a single payment

If there's something wrong with an auto debit (for example, it was withdrawn too early or the merchant overcharged you), we can dispute it. Just give us a call at 888-248-0632 or send us a support messagesend us a support messagesend us a support message.

Blocking a merchant

We can attempt to block a specific merchant from withdrawing funds from your account. We're only able to block debits for a specific amount (for example, if you have a subscription for $20 per month and you cancel it, we can block future debits for $20, but not debits for $10). If we're unable to block a payment, you can always dispute it.

The first step is to contact the merchant and let them know you no longer authorize them to withdraw funds from your account. We cannot block a merchant until you’ve asked them to cancel the payments on their end.

Then, give us a call or send us a message! We need a lot of specific information about the merchant to block them, but if they’ve debited your account in the past, we already have it. If they haven’t, we’ll have to wait until a debit comes through, dispute the debit, and then block the merchant.

Once the block is placed, further debits from the merchant will be automatically stopped.

Occasionally, a merchant will try to debit your account using slightly different identifying information than usual. Since we use that information to determine which debits to block and which to allow, there’s a chance that these debits will not be blocked.

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