Replacement Card

Replacement Card


How do I get a new Simple card?

It's never fun to realize that your debit card is lost, stolen, or just too worn out to function. If that happens, though, we're here for you. Send us a support messageSend us a support messageSend us a support message or give us a call at 888-248-0632 so we can verify your address and send you a new card.

Heads up: we can only send your card to a verified residential address (and we can't send it to a P.O. Box or a business address).

How long does it take?

It takes a little time for a new card to be made and mailed to you. All told, it's usually around 2 weeks. If you really need a new one quickly, let us know. We may be able to expedite it a bit.

Using your new card

When your new card arrives, you can activate it on the web or with our mobile app. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, you can activate it on the web or with our mobile app. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, you can activate it on the web or with our mobile app. If you have trouble, give us a call at 888-248-0632 so we can help.

Once your new card is activated, you'll want to update your card information with any merchants or bills that you regularly pay with your Simple card.

What happens if transactions are processed with the old card number?

If a merchant or biller tries to run a charge with your old card information, the transaction will generally be declined. It's a good idea to update your card information for any recurring payments as soon as you get your new card. Some merchants, however, will get the new card number through Visa and the charge will come through normally.

Most refunds and returns will go through normally even if your card is blocked or replaced. If the merchant processes the return as a PIN credit, it won't go through, but they can re-attempted it as a "signature credit" which should be successful.

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