Replacement Card

Replacement Card


How do I get a new Simple card?

You may see the option to order a card yourself online.

How to order the card:

  1. After logging in on the web, mouse over your name in the upper right corner and select Your Simple Cards.
  2. Select Order New Card.
  3. We’ll ask you why you need a new card, and we’ll deactivate your existing card. (If you need a new card with the same card number reach out to us directly and we’ll hook you up.)
  4. Once your new card arrives, you can activate it on the web or with our mobile app.

If you do not see the option to order a card in the app directly send us a support messagesend us a support messagesend us a support message or give us a call so we can verify your address and send you a new card. If you provide your current address upfront it will help us speed up the process of sending you a new card.

You may see the option to order a card yourself in the app.

How to order the card:

  1. Swipe right to pull up the navigation menu. From there, tap Account Details.
  2. Tap Card Management.
  3. Tap Order New Card.
  4. We’ll ask you why you need a new card, and we’ll deactivate your existing card. (If you need a new card with the same card number reach out to us directly and we’ll hook you up.)
  5. Once your card arrives, you can activate it on the web or with the mobile app.

If you do not see the option to order a card in the app directly send us a support messagesend us a support messagesend us a support message or give us a call and we can do it for you. If you provide your current address upfront it will help us speed up the process of sending you a new card.

You may see the option to order a card yourself in the app.

How to order the card:

  1. Swipe right to pull up the navigation menu.
  2. From there, tap Your Card.
  3. Tap Order New Card.
  4. We’ll ask you why you need a new card, and we’ll deactivate your existing card. (If you need a new card with the same card number reach out to us directly and we’ll hook you up.)
  5. Once your card arrives, you can activate it on the web or with the mobile app.

If you do not see the option to order a card in the app directly send us a support messagesend us a support messagesend us a support message or give us a call so we can verify your address and send you a new card. If you provide your current address upfront it will help us speed up the process of sending you a new card.

How long does it take?

It will take up to 10 days for a new card to be made and mailed to you. Our debit cards are sent via the United States Postal Service.

Using your new card

When your new card arrives, you can activate it on the web or with our mobile app. Once your new card is activated, make sure to update your card information with any merchants or billers that you regularly pay with your Simple card.

When your new card arrives, you can activate it on the web or with our mobile app. Once your new card is activated, make sure to update your card information with any merchants or billers that you regularly pay with your Simple card.

When your new card arrives, you can activate it on the web or with our mobile app. Once your new card is activated, make sure to update your card information with any merchants or billers that you regularly pay with your Simple card.

FAQs


What happens if transactions are processed with the old card number?
If a merchant or biller tries to run a charge with your old card information, the transaction will generally be declined. It's a good idea to update your card information for any recurring payments as soon as you get your new card. Some merchants, however, will get the new card number through Visa and the charge will come through normally.

Will I still get refunds that are sent to my old card number?
Most refunds and returns will go through normally even if your card is blocked or replaced. If the merchant processes the return as a PIN credit, it may not go through, but they can re-attempt it as a "signature credit" and it should be successful.

What if my card doesn't arrive in the mail?
If your debit card doesn’t show up within 10 days, send us a support messagesend us a support messagesend us a support message. We’ll verify your address, deactivate the shipped debit card so that it cannot be activated, and send you a replacement.

What if I can't receive USPS mail at home?
If you can't receive USPS mail at home, mention this when you send us a support messagesend us a support messagesend us a support message so we can explore other shipping options.

What happens when my card expires?
We'll send you a new card automatically the month your card expires. The replacement card will have the same number, with a new expiration date and security code.

Can you send my card somewhere other than my address?
We can only send your card to a verified residential address (we can't send it to a P.O. Box or a business address). If you are traveling we may be able to send a card to a temporary location. Send us a support messageSend us a support messageSend us a support message or give us a call and we can look into this for you.

How do I activate my card? Can you do it for me?
You are the only person who can activate your card. When it arrives, activate it on the web or with our mobile app. Make sure to update your card information with any merchants or billers that you regularly pay with your Simple card.

What if I don't see the option to order a card?
No worries! This feature isn’t always available, so if you don’t see the option to order a card directly through the app send us a support messagesend us a support messagesend us a support message or give us a call. We'll verify your address and send you a new card.



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Important! This account is for your personal use only

An increasing number of customers are being targeted by fraud scams. Before you apply, review these guidelines to help prevent you from being involved in fraudulent activity.

Do not open an account on behalf of someone else
If anyone asks you to open a Simple Account to receive funds, it is an attempt at fraud. Common fraud attempts include requesting that you open an account to receive a gift or bonus offer, obtain a job or job training, or help someone else receive funds (such as unemployment benefits).

Do not share your login or account information with anyone
Neither Simple nor any other legitimate institution will ever ask for your account information. If any third party requests your Simple Account login information, it is an attempt at fraud. Sharing your account information with another person or allowing someone else to use your account to receive funds is a violation of the Simple Deposit Account Agreement terms and conditions and can expose you to fraud.

Actions we may take if fraud is suspected

We take fraud and security very seriously at Simple, and take rapid action in the instance of suspected fraud attempts.

We may freeze and close accounts
We may freeze and close accounts if fraudulent activity is suspected, including the following circumstances:

We will report fraud attempts
We are responsible for reporting fraud attempts to authorities, including attempted unemployment fraud. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

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