Replacement Card

Replacement Card


How do I get a new Simple card?

It's never fun to realize that your debit card is lost, stolen, or just too worn out to function. If that happens, though, we're here for you. Send us a support messageSend us a support messageSend us a support message or give us a call at 888-248-0632 so we can verify your address and send you a new card.

Heads up: we can only send your card to a verified residential address (and we can't send it to a P.O. Box or a business address).

How long does it take?

It takes a little time for a new card to be made and mailed to you. All told, it's usually around 2 weeks. If you really need a new one quickly, let us know. We may be able to expedite it a bit.

Using your new card

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. If you have trouble, give us a call at 888-248-0632 so we can help.

Once it's activated, you'll want to update your card information with any merchants or bills that you regularly pay with your Simple card.

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