Replacement Card

How do I get a new Simple card?

It's never fun to realize that your debit card is lost, stolen, or just too worn out to function.

If you need a new card, send us a support messagesend us a support messagesend us a support message or give us a call at 888-248-0632. We'll verify your address and order your new card. Heads up: we can only send your card to a verified residential address (and we can't send it to a P.O. Box or a business address).

How long does it take?

It takes a little time for a new card to be made and mailed to you.

With standard shipping, a new card should arrive within two weeks. If you need it quicker, let us know; we can request expedited shipping, and it'll arrive within 3-4 business days.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. If you have trouble, give us a call at 888-248-0632 so we can help.

Once it's activated, you'll want to update your card information with any merchants or bills that you regularly pay with your Simple card.

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