Replacement Card

Replacement Card


How do I get a new Simple card?

You may see the option to order a card yourself online. If you do not see the option to order a card in the app directly send us a support messagesend us a support messagesend us a support message or give us a call so we can verify your address and send you a new card. If you provide your current address upfront it will help us speed up the process of sending you a new card.

How to order the card:

  1. After logging in on the web, mouse over your name in the upper right corner and select Your Simple Cards.
  2. Select Order New Card.
  3. We’ll ask you why you need a new card, and we’ll deactivate your existing card. (If you need a new card with the same card number reach out to us directly and we’ll hook you up.)
  4. Once your new card arrives, you can activate it on the web or with our mobile app.

You may see the option to order a card yourself in the app. If you do not see the option to order a card in the app directly send us a support messagesend us a support messagesend us a support message or give us a call and we can do it for you. If you provide your current address upfront it will help us speed up the process of sending you a new card.

How to order the card:

  1. Swipe right to pull up the navigation menu. From there, tap Account Details.
  2. Tap Card Management.
  3. Tap Order New Card.
  4. We’ll ask you why you need a new card, and we’ll deactivate your existing card. (If you need a new card with the same card number reach out to us directly and we’ll hook you up.)
  5. Once your card arrives, you can activate it on the web or with the mobile app.

You may see the option to order a card yourself in the app. If you do not see the option to order a card in the app directly send us a support messagesend us a support messagesend us a support message or give us a call so we can verify your address and send you a new card. If you provide your current address upfront it will help us speed up the process of sending you a new card.

How to order the card:

  1. Swipe right to pull up the navigation menu.
  2. From there, tap Your Card.
  3. Tap Order New Card.
  4. We’ll ask you why you need a new card, and we’ll deactivate your existing card. (If you need a new card with the same card number reach out to us directly and we’ll hook you up.)
  5. Once your card arrives, you can activate it on the web or with the mobile app.

How long does it take?

It will take up to 10 days for a new card to be made and mailed to you. Our debit cards are sent via the United States Postal Service.

Using your new card

When your new card arrives, you can activate it on the web or with our mobile app. Once your new card is activated, make sure to update your card information with any merchants or billers that you regularly pay with your Simple card.

When your new card arrives, you can activate it on the web or with our mobile app. Once your new card is activated, make sure to update your card information with any merchants or billers that you regularly pay with your Simple card.

When your new card arrives, you can activate it on the web or with our mobile app. Once your new card is activated, make sure to update your card information with any merchants or billers that you regularly pay with your Simple card.

FAQs


What happens if transactions are processed with the old card number?
If a merchant or biller tries to run a charge with your old card information, the transaction will generally be declined. It's a good idea to update your card information for any recurring payments as soon as you get your new card. Some merchants, however, will get the new card number through Visa and the charge will come through normally.

Will I still get refunds that are sent to my old card number?
Most refunds and returns will go through normally even if your card is blocked or replaced. If the merchant processes the return as a PIN credit, it may not go through, but they can re-attempt it as a "signature credit" and it should be successful.

What if my card doesn't arrive in the mail?
If your debit card doesn’t show up within 10 days, send us a support messagesend us a support messagesend us a support message. We’ll verify your address, deactivate the shipped debit card so that it cannot be activated, and send you a replacement.

What if I can't receive USPS mail at home?
If you can't receive USPS mail at home, mention this when you send us a support messagesend us a support messagesend us a support message so we can explore other shipping options.

What happens when my card expires?
We'll send you a new card automatically the month your card expires. The replacement card will have the same number, with a new expiration date and security code.

Can you send my card somewhere other than my address?
We can only send your card to a verified residential address (we can't send it to a P.O. Box or a business address). If you are traveling we may be able to send a card to a temporary location. Send us a support messageSend us a support messageSend us a support message or give us a call and we can look into this for you.


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Important! Keep your account safe from fraud

As fraud attempts are on the rise recently — especially related to unemployment funds — help us keep your account safe by following these guidelines.

Use your Simple Account only for your own personal use. Don’t share your account with others or receive funds on behalf of third parties.

Don’t share your username or password with others. Never give out your login information. Simple will never ask you to tell us your password — if any third party makes such a request, it’s an attempt at fraud.

Don’t open an account at someone else’s request. If someone else asks you to open a Simple Account — such as a real estate company, prospective employer, or someone you met online — it is likely an attempt at fraud.

Be alert for unemployment insurance fraud. You may be violating the law and the terms of your Simple Account if you receive deposits of unemployment funds on behalf of someone else. There are state and federal penalties for unemployment insurance fraud (including potential fines and incarceration). If you suspect you are a victim of unemployment fraud, contact the appropriate state fraud hotline listed here.

Don’t receive funds on behalf of a third party. Keep in mind that receiving funds on behalf of a third party violates the terms and conditions of your Simple Account; in such instances, we may restrict and/or close your account and hold the funds while we await direction from enforcement agencies.

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