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Replacement Card

Getting a replacement card

It's never fun to realize that your debit card is lost, stolen, or just too worn out to function.

If you need a new card, send us a support messagesend us a support messagesend us a support message or give us a call at 888-248-0632. We'll verify your address and order your new card.

With standard shipping, a new card should arrive within two weeks. If you need it quicker, you can request expedited shipping, and the new card may take as few as 3-4 business days.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. You'll need your passphrase (aka password) for the activation process—so if you forgot it, you can use this link to reset it. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. You'll need your passphrase (aka password) for the activation process—so if you forgot it, you can use this link to reset it. If you have trouble, give us a call at 888-248-0632 so we can help.

When your new card arrives, be sure to activate it on the web or with our mobile app before attempting to use it. You'll need your passphrase (aka password) for the activation process—so if you forgot it, you can use this link to reset it. If you have trouble, give us a call at 888-248-0632 so we can help.

Once it's activated, you'll want to update your card information with any merchants or bills that you regularly pay with your Simple card.

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