What is this news about?
On February 20th, we announced that Simple would join BBVA family of businesses. Simple will continue as an independent business operating in parallel with BBVA’s US banking operations, BBVA Compass. Josh Reich will remain CEO and be joined by the same team, with the same philosophy and approach to customer experience that built Simple over the past four years. As part of today’s news, customers’ Simple account information, banking services, and credentials—everything—will remain the same. Read all about it on our blog.
Will I receive a new card? Will my login credentials change? Should I expect any fees? Will any Simple banking services change as a result of this news?
No. As a customer, your card, scheduled bill payments, username, passphrase, routing number, account number, the no surprise fees—everything—will remain the same. We will continue to embrace our philosophy, our business model and the way we treat customers.
Do I need to do anything as a result of this news?
Nope! Just keep enjoying that sweet Simple goodness.
Will there be any changes to the Simple team?
Simple is staying Simple. We’ll continue as an independent business operating in parallel with BBVA’s US banking operations, BBVA Compass Bancshares, Inc. Josh will remain CEO of Simple, and be joined by the same team, with the same philosophy and approach to customer experience that built Simple over the past four years.
What are the benefits for Simple customers from this news?
Working with BBVA combines our proven expertise in user experience design and technology with the operational expertise and global reach of BBVA. In the short term, customers will benefit from a growing Simple team that will help us support more customers and continue our pace of innovation. BBVA will in time help Simple develop new products and services while enabling the company’s expansion beyond the US and into new markets. Working with BBVA will give us a tremendous degree of flexibility and control that will enable an entirely new class of innovation.
Will I still reach the same wonderful support team I’ve come to love at Simple?
Absolutely. We’re proud of the high bar we’ve set for customer service. With the additional support of BBVA, we’re looking forward to growing our team for you!
Who is BBVA?
BBVA is a customer-centric global financial services company founded in 1857 and based in Madrid, Spain. BBVA has a solid position in Spain, is the largest financial institution in Mexico, and has leading franchises in South America and the Sunbelt Region of the United States.
Will Simple be moving to Spain?
Simple is proudly headquartered in Portland, Oregon. This will remain the same. We’ll soon be moving to new offices in Portland that will give us the room we need to grow. You should join us!